Privacy Policy & Terms

1. Who is responsible for data processing?
The data controller is: Letz Concierge S.à rl
Registered office: 35B, rue des Trois Cantons L-3961 Ehlange-sur-Mess
Contact email: welcome@letz-concierge.lu
Legal representative: Galvao & Rieffer
2. What personal data do we collect?
We may collect and process the following types of data:

• Identification data: name, surname, email address, telephone number

• Browsing data: IP address, browser type, language, pages visited, browsing time

• Contractual data: information related to real estate, mandates, email exchanges or contracts

• Technical data: server logs, cookies (see our cookie policy)

3. For what purposes do we use your data?
We only use your personal data in cases permitted by law, including:

• To respond to your contact requests and provide you with our services

• To manage contracts and business relationships

• To send communications (information, offers or news), only with your prior consent

• To secure our website and improve your user experience

4. How long do we keep your data?
Your data is stored:

• The time strictly necessary for the purposes defined above

• Or in accordance with legal and regulatory conservation obligations

• Contractual data is kept for 10 years after the end of the business relationship (in accordance with accounting rules)

5. How is your data protected?
We implement appropriate technical and organizational measures to ensure the security and confidentiality of your data:

• Encryption of communications (HTTPS/SSL)

• Restricted access to data

• Regular backups

• Secure hosting within the European Union

6. Your rights
In accordance with the GDPR, you have the following rights:

• Right of access: to know what data we hold about you

• Right of rectification: to correct inaccurate or incomplete data

• Right to erasure: to have your data deleted in certain cases

• Right to object: to object to certain processing activities (e.g., marketing)

• Right to restriction of processing: temporarily restrict the use of your data

• Right to data portability: retrieve your data in a structured format

To exercise your rights, you can contact us at: welcome@letz-concierge.lu
We commit to responding within a maximum of one month from the date of receipt of your request.
7. Data transfers outside the EU
Your data is not transferred outside the European Union. If this were to exceptionally occur, we would ensure that the transfer complies with the safeguards provided by the GDPR (standard contractual clauses, adequacy decisions, etc.).
8. Complaints
If you believe your rights have not been respected, you have the option of filing a complaint with:
National Commission for Data Protection (CNPD)
15, Boulevard du Jazz, L-4370 Belvaux
Website: www.cnpd.lu