The tracking says "delivered", but I can't find my package.
Sometimes the status is updated before the physical arrival of the package or the carrier has dropped it off at another pickup point.
Contact us with the tracking information, and we will verify it with you.

My package is damaged, what should I do?
Report it as soon as possible. Depending on the carrier, a claim may be necessary. We will explain the procedure to you.

Are there any prohibited items?
Yes. Dangerous, illegal or prohibited items are not accepted.